Refund Policy

Last updated: May 22, 2026

Refund Eligibility

Scalepine offers refunds under specific conditions outlined below.

1. Web Development Projects

Within 48 hours of payment: Full refund available if work has not started.

After work begins: Partial refund possible based on percentage of work completed.

After delivery: No refunds on completed and delivered projects. Issues are addressed through revision rounds included in your package.

2. SEO Services (Monthly)

Monthly SEO services are non-refundable once the month begins, as work and resources are allocated immediately. You may cancel future months with 7 days notice before renewal.

3. Backlinks & Guest Posts

Backlink and guest post services are non-refundable once outreach has begun, as we commit resources and pay third-party publishers in advance.

4. How to Request a Refund

To request a refund, email hello@scalepine.com with your order details and reason for the request. We respond within 48 hours.

5. Processing Time

Approved refunds are processed within 5-10 business days to the original payment method.

6. Exceptions

We reserve the right to refuse refunds in cases of policy abuse or fraud. Customer satisfaction is our priority — we encourage open communication to resolve any issues.

Questions?

Email hello@scalepine.com for any refund-related questions.